What if I need to cancel my appointment?
We will telephone to confirm appointments 2 days prior. If an appointment is cancelled after you confirm, we do charge a 50% cancellation fee unless there is another person who is willing to take the appointment at short notice. Occasionally, there are serious or unavoidable circumstances and, of course, we use common sense!
Can you see me in hospital?
As we also see people with physical illnesses, we can see you in hospital (it may be the first time we meet you, or we already know you and you would like us to see you if you are admitted for medical treatment). You will not be able to claim a Medicare rebate but may be able to claim from your private health insurance; in particular circumstances the hospital may cover the fee. Every hospital has their own rules about who may see patients (that means we need to be accredited to see patients at the hospital you are in). We are accredited in our practice locations, so just ask us for details.
What about my privacy and confidentiality?
We take your confidentiality seriously and, when you come to an appointment, we give you detailed information about how we treat information. We give that in writing for you to think about and then talk about it when we first meet you so you can ask any questions. We only use your personal information for the purposes for which you give it to us and for management purposes directly related to providing services.
We do not share any personal information about you to other organisations (including government agencies), or anyone else unless:
- You have consented
- You have told us you want to or you expect us to (such as writing or speaking to your GP or other specialists)
- We are required or authorised by law, or
- There is an serious and imminent threat to yours or somebody else’s life
How do I get a Medicare referral or Mental Health Care Plan?
We believe that everyone should have access to excellent emotional and mental health care and with Medicare rebates, that has become easier.You need to visit your General Practitioner (GP), paediatrician or psychiatrist and explain what has been happening emotionally. It is good idea to book a longer consultation with your GP so that they have enough time to discuss what has been happening and prepare a plan for you and write a referral letter. The plan is called a “Mental Health Care Plan” and entitles you to a rebate for sessions. Please bring the plan and referral letter with you when you first come along.
Can I use my private health insurance?
Yes. It is important to check with your health fund as policies vary. Also note that you cannot claim a private health care rebate if you are also claiming a Medicare rebate for the same session. However, if you have not yet got a referral, or have used the 10 Medicare sessions for the year, if is OK to use your private health fund.